Privacy Policy

Privacy Policy

 

General Policy

vitrierlacourneuve.net, a company incorporated under the laws of the United Kingdom, (company no SC507011) whose registered office is at PO BOX 2089, Livingston, West Lothian, Scotland, EH54 0GF.

Non-personally identifiable information and traffic analysis

vitrierlacourneuve.net strives to make our website as user friendly as possible, and easy to find on the internet. vitrierlacourneuve.net Ltd collects data on how You use the site which does not identify You personally. This includes information such as but not restricted to: the pages you browse through; websites that directed You to Us; keywords You used to find Us in search engines; Your IP address; cookies, and other information. The non-identifiable data is analysed manually by members of the vitrierlacourneuve.net Ltd team in order to make the Website as user-friendly and as optimised as possible.

Personally identifiable information

You provide this data to us on a voluntary basis in the process of setting up an account and using our Dispute Mediation service. This information is needed to give You access to certain parts of Our Website and appropriately manage any complaint you submit. This data is collected when You:

– Register a membership account with vitrierlacourneuve.net
– Voluntarily provide it when using the Website or our email
– Personally disclose the information in public areas of the Website
– Provide it when You contact our customer support team

The information can include but is not restricted to Your username both for our service and other services, Your name, date of birth, email address, residential address, billing address, Your communications with the operator that are relevant to your complaint issue, phone number, social media account details, government issued identity documents, proof of identity cards, utility bills, bank or payment account statements or other payment information. Where you submit a complaint to this service any personal information provide to this service will be used solely for the management of your complaint and will never be used for marketing purposes. Only the approved team members responsible for the management of complaints have access to any information you submit. This does not apply to your email address if you choose to opt into our mailing list when registering your complaint.

Where you submit a complaint to this service you are providing explicit consent for this service to share any personal information you have provided to us with the operator you are complaining about, any 3rd party companies that we in our sole discretion deem relevant to the complaint management process including but not restricted to platform providers and software providers, any regulatory agencies that are responsible for any of the aforementioned companies and any appropriate law enforcement agencies. You also provide explicit permission for any of these parties to share any personal information they may have relating to you or your account with this service.

Where you submit a complaint you are providing the operator you are complaining about, any 3rd party companies that we in our sole discretion deem relevant to the complaint management process including but not restricted to platform providers and software providers and any applicable regulatory agencies explicit permission to share any personal information related to yourself with this service.

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